Shipping & Returns

TO EXPEDITE SHIPPING, ALL ORDERS THAT CAN BE FILLED 60% OR MORE WILL BE SHIPPED. WE ASK CUSTOMERS TO REORDER BALANCE AT A LATER DATE. THANK YOU FOR YOUR UNDERSTANDING.

Shipping Method: UPS is our standard delivery method but UPS does NOT ship to PO Boxes... you MUST provide a valid street address for UPS delivery. If you are active-duty US Military, your shipments are delivered by US Air Mail.

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Active-Duty US Military: Orders from active-duty US Military personnel, shipped to APO and FPO addresses, foreign- or domestic-based, is the same as domestic S&H.

US Military Orders — Worldwide
For All Active-Duty US Military Personnel... Active-duty US Military orders, worldwide, are shipped to all US Military APO and FPO, stateside, ship to shore, and US Embassy addresses and we accept all major credit cards, Visa, MasterCard, American Express, Discover.

Currently we do not accept orders outside the USA (except active-duty US Military personnel).

Shipping & Handling Charges for US Military Orders Outside the Continental USA: Shipping & Handling (S&H) for orders from active-duty US Military personnel stationed outside the USA (shipped to APO and FPO addresses) is the same as domestic S&H. No additional charge! Shipping

All orders are shipped UPS Ground. Please allow 10-15 business days for delivery. In the event of a delay, you will be contacted. Deliveries can not be made to P.O. Box numbers.

Orders shipping to Alaska or Hawaii, may require up to $20.00 to normal shipping fee. IF WE CAN REDUCE OR AVOID THIS EXTRA CHARGE WE WILL.....PROMISE!!!
 

UPS Ground in the Continental United States Shipping (Handling is included)

0 to 25.00		8.95
25.01 to 35.00		9.95
50.01 to 75.00		14.95
75.01 to 100.00		15.95
100.01 to 125.00		16.95
125.01 to 150.00		17.95
150.01 to 175.00		18.95
175.01 to 200.00		20.95
200.01 to 225.00		21.95
225.01 to 250.00		22.95
250.01 to 275.00		24.95
275.01 to 300.00		28.95
300.01 to 325.00		29.95
325.01 to 350.00		34.95
350.01 to 375.00		36.95
375.01 to 400.00		39.95
400.01 up		WILL CALL

[USA S&H charge] x 2 = S&H charge for Canadian orders
[USA S&H charge] + $25.00 = S&H charge for Alaska/Hawaii orders

Return Policy

It is the policy of Fort America that if you are dissatisfied with our product return it for a full refund. Merchandise must be returned as delivered and cannot be worn or used in any manner. In addition, all returns must be within 14 days of the date it was shipped. The cost of the merchandise will be refunded minus Shipping and Handling charges. Shipping and Handling charges will be returned if error was on the side of DOT Store. Please include a copy of the shipping document that came with the order.

To request a return you must:

Send an e-mail  to customerservice@fortamerica.com and include short explanation for return.

We will e-mail you a authorization number, instructions and address for return.

Once we receive the item/items we will credit back your charge card.

If you have any questions, please contact us at  customerservice@doterastore.com